BSN Software.Net

Whole Solution for the management of problems, requests for new functionality or developments with assignation of internal tasks and reporting of diaries support, requests course follow-up and completion of work orders.

There are versions adapted of the product designed especially for:

Customers attention (including workflow and answer time control)
Technical service (including work orders and invoicing)

Properties:

Service demand
Requests follow-up
Answered questions base(FAQ)
Projects planning, work orders and resources
Internal work orders management
Assignation to technical resources
Task planning
Daily activity summaries
Conclusion of work orders
Demand notification
Acceptance through the final user
Management reports and statistics
Control phases and successive approbations through the in charged person and the final user

Platforms:

Domino
xSeries (NT, Linux)
iSeries (AS/400)

Available in many platforms: Interface web browser / client Lotus Notes (optional).